Office Policies & FAQs
Our office hours are by appointment only, Monday through Friday.
Your scheduled appointment is reserved specifically for your child. Any change in this appointment affects all of our patients. If a cancellation is unavoidable, please call the office at least 24 hours in advance so that we may give that time to another patient. If two (2) broken/missed appointments occur or two (2) cancellations without 24-hour notice, our office reserves the right to NOT schedule any subsequent appointments. Also, if you arrive 10-15 minutes late for your appointment, you may be asked to reschedule for the next available appointment time. Again, please call at least 24 hours in advance if a cancellation is unavoidable so that we may give the appointment to another patient.
Re-care appointments are made six months in advance for your convenience and to insure your timely upkeep.
We strive to see all patients on time for their scheduled appointment. We make every effort to stay on schedule. Please remember, we run on children's time, not adult time. Additionally, there are times when our schedule is delayed in order to accommodate an injured child or an emergency. Please accept our apology in advance should this occur during your appointment. We will provide you the same courtesy if your child is in need of emergency treatment. If you have to wait more than 15 minutes, please ask our business staff the reason for the delay.
Please plan to arrive 5 minutes or more before your scheduled appointment. This will allow time to complete any additional paperwork and see your child on time.
A parent or legal guardian (with official documentation) must be present in the office during the initial examination and/or any filling appointments.
PARENT PARTICIPATION & SAFETY
One parent is invited back to observe during the initial exam and checkups. We have a designated parent seating area from which you can observe treatment.
Over time, we hope to bring your child back by themselves to better establish your child's trust and independence. During sedation and treatment at the hospital, no parents are allowed to observe due to safety concerns.
For safety and privacy of the other patients, all others (including children that are not scheduled at this appointment) are asked to remain in the reception room. Young children in the reception room will need a supervising adult.
The use of cellular phones is prohibited in the treatment areas. Conversations carried on by others in the clinical area can be very distracting to children, thus preventing us from close, careful communication with each young patient.
Finally, if you expect your child to do well and enjoy their visit to our office, chances are they will do just that! Thank you for your understanding and cooperation in these matters.
YOUR CHILD'S VISIT...
For details about your child's visit, please CLICK HERE
CONTACT US TODAY!
Office: (828) 274-4744
We are located at:
11 Yorkshire Street
Asheville, North Carolina 28803
Hours (by appointment only):